SERVICE SCOPE / DISPATCH DESK
Where the Harbor desk starts and stops
The site structures B2B case-pack and dispatch enquiries. It does not turn a planning worksheet or archived reference image into a stock commitment, product certification or complete transaction agreement.
INSIDE SCOPE
What the desk can coordinate
A useful enquiry names the delivery market, exact product lines, buying units and packing questions. The desk can then address that request.
- Receive a business dispatch brief with destination, exact product lines and stated buying units
- Separate buyer-supplied packing preferences from details that still need written confirmation
- Discuss display, case, mixed-carton and packing-list questions for the proposed order
- Provide transaction-specific commercial and delivery information through direct correspondence
OUTSIDE SCOPE
What the website does not establish
Format references and worksheets help identify the subject and open questions. They are not evidence of current allocation for a buyer.
- Guarantee live stock, allocation, price or delivery from a public planning page
- Authenticate, grade or certify products through website images
- Guarantee concealed contents, resale value or future market performance
- Act as an official brand owner, official product website or official distributor
- Replace the quotation, invoice, packing record or direct terms for a specific transaction
BUYER CHECKPOINTS
Confirm the order record, not just the web page
- Review the named products, quantities, currency and price.
- Confirm payment instructions through the current business conversation.
- Review packing, delivery and destination responsibilities.
- Keep the applicable quotation, invoice and correspondence.
SCOPE QUESTION
Ask what can be confirmed for your enquiry
Share the proposed product, quantity and destination so the desk can explain the information available for that request.